Shipping and Delivery
We Mini Wardrobe Rentals, try to ship items as early as possible for the coming weekend, this is usually on Tuesdays when most rentals are also returned.
We will notify you as soon as possible in the odd case of late returns from previous renters or damage.
All parcels are shipped via NZPost or Courier Post. We only offer overnight tracked shipping for $13.00, this includes a prepaid return bag.
Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number.
We ensure we send rentals on overnight tracked shipping at least 1 day in advance to make certain based on the NZPost/ Courier Post guidelines for shipping times, that on our end your item/s have enough time to arrive. This can be checked via your tracking which shows the target delivery date.
Overnight shipping is estimated to be overnight. Although there are sometimes errors in meeting this estimate, therefore overnight tracked shipping cannot be guaranteed to deliver on time.
To track your item please go to the NZ post tracking website, this can be used to track both NZPost parcels and Courier Post parcels. Or click the tracking link in your email.
Shipping delays do occur. If your item has been delayed, please contact NZPost t on 0800 501 501 . Do not enter the tracking number when prompted (Doing this will only mean the system reiterates tracking updates to you) .
We ask that receivers contact NZ Post for issues as sometimes depot pick ups can be arranged. We are not liable for communications between our customers and Courier Post. Although in some circumstances we may try assist, this does not make us liable for the communication involved.
We, Mini Wardrobe Rentals are not liable for Postal faults, delays in shipping, misdirects (if the correct address has been printed) or any kind of shipping delay once the item is posted/ picked up by our courier.
We do not and reserve the right to not offer any type of refund if the item does not arrive on time / by the rental period start day, provided the item has been sent at least 1 day before the start date of your rental period and the delivery target is set to or before your rental period date we are abiding by our agreement. Although we always do our best to send items early to ensure they are received early or on time.
We do not offer refunds for orders placed late on Thursday or Friday as we were not given enough time to ensure these were sent earlier.
By agreeing to our rental agreement you exempt us from any liabilities due to these delays. If you would like to pursue legal action for a compensation, please contact NZ Post with your postal details, we are more than happy to assist you by providing to you any supporting evidence where necessary for your claim. However, we as a company will not seek compensation on behalf of you as our contract with them can create a conflict of interest if we directly take legal action against our contractors.
We do not recommend ordering 1-2 days before your event due to unforeseen errors in shipping, although 2 days is likely enough time. Ordering 1-2 days before your event is at your own risk if the item does not arrive in time, no refunds will be offered for these orders.
Rural shipping is estimated to take 1-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.
You agree you will not send a picked up rental back in your own return bag. You also agree you will not send an item back on normal post, this will mean you will be charged for late fees as this type of post takes at least 4 days. You agree to hand the parcel directly to nzpost staff to be scanned. Failure to do so (should the parcel be lost) results in the renter liable for replacement costs.